How can I get my order?
The options for delivering your order are as follows:
- Receive from your nearest Cosmos Sport or Sneaker10 shop.
- Delivery to your place (at home, office, etc.).
- Receipt from 250+ Geniki Taxidromiki Post Office stores. Sure there is one beside you!
How long does it take to get my order?
We understand the anguish of waiting for your new pair of shoes, clothes or accessories and we always do our best to send orders as soon as possible in absolute priority order. For shipping in your area, depending on where you deliver it, or picking up from your nearest 250+ Geniki Taxidromiki Post Office stores, it takes 1 to 5 business days, and you need from ... A few minutes (if you want to get it from Cosmos Sport or Sneaker10) the product is already in our store of choice) up to 5 business days. Average order shipments are less than 2 working days.
Shipping / delivery times may change due to unusual factors (availability of the product in a warehouse other than central, strikes, congestion, holidays, weather, etc.) or during particularly demanding periods (official discount periods, offer days). Thank you in advance for your understanding if your order is delayed a little. Be sure that we do our best to overcome any difficulty.
Which is the cost of transport?
- For delivery from our Cosmos Sport or Sneaker10 stores, the shipment is FREE.
- Shipping to your place (home, office, etc) is FREE for shipping and delivery charges for orders over 70 € (and for 4.99 € for orders of lower value).
- Receipt from one of the 250+ Geniki Taxidromiki Post Office stores with FREE shipping and delivery charges for orders over 70 € (and with a charge of 2.99 € for orders of lower value).
- Shipping to Cyprus is FREE for orders over 70 € (and for 7.99 € for orders of lower value).
- For shipping abroad the cost of transport is 14,99 € for orders up to 2,5kgr / volume 5lt (box size 25X20X10cm or 30X25X15cm).
In the case of shipment abroad, the package of the order exceeds the weight of 2.5kgr / volume 5lt (or a box larger than 30cmX25cmX15cm) you will be informed about the extra cost of the transport by email and the extra payment will be made via PayPal. If you disagree with the total amount of shipping, the order will be canceled and the money will be returned to your card / PayPal account.
For countries outside the European Union there may be additional costs (taxes, duties, etc.) according to the country's legal status. Please contact the local authority of the country of delivery to inform you of the additional costs that may arise when delivering the order.
If you do not receive your order abroad and if due to high clearance / repatriation costs it cannot be returned to us, your money can not be refunded. If you do not receive your order abroad and if due to high clearance / repatriation costs it cannot be returned to us, your money can not be refunded.
Who will deliver the order?
Geniki Taxidromiki is responsible for shipments to Greece and Cyprus, while for international missions we work with DHL Express.
Can I track the order of my order?
Once your order for your space / receipt from one of the 250+ Geniki Taxidromiki Post Office storesis ready for shipping, you will receive an email and / or a text message with a unique Voucher Code (the order number of your order). Enter here to track the order of your order or select a search on the General Postal Service site here.
How will I receive my order at my place?
If you have chosen this delivery method, a representative of the General Post Office will deliver the parcel to the address you have indicated.
How can I get the package from your store?
If you have picked up from Cosmos Sport or Sneaker10, you will be informed by email and / or sms about the arrival of your order at the store of your choice (so you will have 5 business days to receive it).