Frequently asked questions

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Order & Delivery

How can I receive my order?


We have provided you with different pick up methods so that you can always choose what's best for you.

    • Home/Work: you can receive, via courier, at an address of your choice (home, workplace, etc.). Your order will be delivered by the appropriate courier, depending on your region, to the stated address.
    • Offices of Geniki Taxidromiki: if there is one of the 250+ General Post locations near you, you can choose to pick up your order directly from there.
    • BoxNow:your order will arrive at the Locker you choose and you will receive an SMS on your mobile phone with the 6-digit code that opens the parcel locker. You have 48 hours from when you receive the informative sms to receive your parcel, 24 hours a day. Just type the code you received into the Locker and the locker door opens automatically.
    • Cosmos Sport store network: you can pick up your order free of charge from our network of stores, all over Greece. Pick-up can be done during the store's opening hours, from the cashier.
How can I receive at my place?

Do you want your order to be delivered to your place, easily and quickly? Perfect! We will inform you by message as soon as your order is prepared and sent with one of the partner couriers.

  • Where? Receive all over Greece, at your home or work address.
  • When? From the moment you are informed about the dispatch of your order by us, its delivery will be completed in 1-3 working days*
  • How? The cooperating couriers are: General Post, Speedex, Svuum, Pack-Man. The courier who will take care of your delivery depends on the region and the volume of deliveries.
  • *The above times may change due to unpredictable factors (inaccessible areas, weather conditions, etc.) or during periods of high demand.

    *Ενδέχεται οι παραπάνω χρόνοι να αλλάξουν λόγω αστάθμητων παραγόντων (δυσπρόσιτες περιοχές, καιρικές συνθήκες, κλπ) ή σε περιόδους μεγάλης ζήτησης.

    How can I pick up at a courier store?

    Πώς μπορώ να παραλάβω σε κατάστημα courier;

    Shipped Directly by adidas
    adidas Returns
    Once the order is placed, the item cannot be cancelled. adidas usually ships within 2 days. Note; this item is excluded from promotions/coupons/gift cards.
    All adidas returns are free of charge. Returns can be made within 60 days. adidas orders are accompanied by a return form with detailed instructions.